The Emotionally Intelligent Office by 469886951

Author:469886951 [469886951]
Language: eng
Format: epub
ISBN: 0000000000000
Published: 2021-01-19T20:54:02+00:00

A number of moves suggest themselves. For a start, we should take care to humanise ourselves in the eyes of those we are addressing. Our instinct might be to try to bolster our prestige and stress our seniority and authority, so as to open the ears of the audience. But we are typically facing another problem altogether: the audience is at risk of not engaging with what we say because they suspect that we are remote, from another world, cold to their real concerns and perhaps even privately looking down on them. The eloquent move is therefore to signal our common humanity. We can make a self-deprecating joke, confess to a slightly shameful anxiety or talk about the very boring and ordinary events that unfolded for us at the weekend. We indicate that we too are flawed, worried, put-upon and sometimes sad. We emphasise shared experience so that some of the tricky and unusual things we need to say feel as if they emerge from the mind of someone sympathetic and relatable, not a distant automaton. The need to come across as ordinary is never more important than when one isn’t quite.

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